Spaenaur Frequently Asked Questions

Call us at 1.800.265.8772, use the Spaenaur quote form, or email us at service@spaenaur.com. If you are in the local area come visit us at our Spaenaur Retail Store. We also use a local courier to deliver locally.

Yes, we have print catalogs in stock and ready to ship. Contact customer service to request a free print catalog today. (Shipping charges apply to catalogs sent outside Canada.) Our catalog is also available for download and to flip through online.

We accept Visa, MasterCard, American Express, Interac e-Transfer, EFT (direct deposit), Cash (in-store only), and cheque.

8am-5pm Monday through Friday. We are closed for statutory holidays.

Yes! Anyone can order from us and if you are local to the Kitchener, Ontario area, come visit us.

$5 minimum, if shipping within Canada.
Outside of Canada:
The US: $100 USD
Internationally: $300 USD minimum

It rhymes with radar.

Yes, it’s been in the family for three generations since Roy Spaetzel started the business with his partner, Howard Hessenaur, in 1936.

Yes, we call it the Spaenaur Retail Store. We also deliver free in the local area when you spend a minimum of $100. Please see our local delivery area. There are some restrictions.

No.

There is no minimum order value for pickup orders. For orders shipped within Canada, the minimum order value is $5. For orders shipping to the United States, the minimum order value is $100USD. For orders shipping internationally, there is a $300USD minimum order value.

The package quantities vary and are listed in the catalog for each item. However, you don’t have to buy a full box – we don’t have minimums on in-stock SKUs.

Contact us for pricing.

We stock over 60,000 skus. Contact us for current inventory levels.

Yes, on applicable products - just ask.

Please go to R21 of the catalog or contact us.

We have illustrations in the Spaenaur Catalog. Or, if you’re nearby, stop by our retail counter, where we’d be happy to show you any product in person.

Yes, we will certainly try!

Absolutely! We have a dedicated Team that specializes in sourcing hard-to-find products that can't be found in our Catalog.

We carry a wide variety of both branded and generic products.

On some items. Contact us to find out more.

If you are shipping locally, in-store pick up is always free, or free shipping is offered on orders of $100 or more. Please see our local delivery area.
If you are shipping domestically within Canada, we do offer free shipping (via Spaenaur’s carrier of choice) on orders over $1000 (before tax).
Delivery charges depend on a number of things like: the weight of the item(s) and the destination, when you expect to receive it, etc. However, you are able to use your own courier account or ours
If you are shipping to the US or Internationally, you will need to provide us with your courier account and you will be responsible for shipping plus any duty or customs fees.

Yes, we ship almost anywhere.

Absolutely. We support shipping with a number of couriers on a customer’s account: FedEx, Purolator, UPS, Dicom, Loomis, DHL, Cardinal, Midland, Canada Parcel Post, and Sameday. Just specify the courier, service type and account number on your PO. (You can also ship with ours.)

The easiest way is to use the drop-down menu at the top of the website, under “fasteners”, or use the search box to find what you are looking for. You can also browse the flippable catalog.

Call us 1-800-265-8772, use the Spaenaur quote form, or email us at service@spaenaur.com.

Yes, we can, or you can download pages, sections and even the full catalog.Click Here

Absolutely.

No – contact us for pricing.

Not yet.

Use our quote form and our amazing Team will email you back.

Thank you! Email us feedback@spaenaur.com – we value and appreciate customer feedback.